Shipping Policy

Effective Date: 1 June 2025

Thank you for shopping with us! We strive to offer a seamless online shopping experience, and part of that is providing you with clear and transparent shipping information. Please review our shipping policy below.

1. Order Processing Time
   • Order Confirmation: Once you place an order, you will receive an email confirming your purchase. This email will include the details of your order, including items ordered and estimated delivery time.
   • Processing Time: Orders are processed within 1-3 business days(Monday to Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.
   • Processing Exceptions: Please note that some items, especially custom orders or pre-orders, may take longer to process. If there are any delays in processing, we will notify you via email.

2. Shipping Methods and Delivery Time

• Shipping Methods: We offer various shipping methods to ensure your order arrives as quickly as possible. Available shipping options include:

• Australia Post by Parcel Post or Express Post
• Courier
  • Delivery Times:
• Standard Shipping: Typically arrives within 5-10 business daysafter the order has been processed.
• Expedited Shipping: Typically arrives within 2-5 business daysafter the order has been processed.

Please note that delivery times are estimates and can vary depending on the destination, carrier delays, or other unforeseen circumstances.

• Shipping Costs: Shipping costs are calculated based on the weight of your order, shipping method selected, and delivery address. You can view the exact shipping cost at checkout.

3. Free Shipping

• Eligibility for Free Shipping: We offer free standard shippingon orders over $[insert amount] (before taxes and after discounts) within [insert eligible countries or regions].
• Exclusions: Free shipping may not be available for certain heavy or oversized items. These will be indicated during checkout.

4. Shipping to International Addresses

• International shipping times and rates will vary by destination.
• Customs & Duties: International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer and are not included in the order total. Please check with your local customs office for more information.
• Shipping Times: International delivery times may range from 7-21 business daysdepending on the destination and the shipping method selected.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. You can also track your order by visiting our [Track Your Order page] on our website.

6. Shipping Address Errors

Please ensure that your shipping address is correct when placing your order. If you notice an error in your shipping address after placing the order, please contact us as soon as possible. We cannot guarantee changes to the shipping address once the order has been processed.

7. Lost or Damaged Packages

• Lost Packages: If your package is marked as “delivered” but you have not received it, please check with neighbours, building management, or the local postal service for assistance. If the package cannot be located, please contact us within 7 daysof the delivery date. We will open an investigation with the carrier and work with you to resolve the issue.
• Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage. We will assist you in filing a claim with the carrier and arrange for a replacement or refund if necessary.

8. Returns and Exchanges

• Return Policy: Please visit our [Returns and Exchanges page] for detailed information on our return and exchange process.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or we made an error in the order. In such cases, we will provide a prepaid return label.

9. Customer Support

If you have any questions or need assistance regarding shipping, feel free to contact our customer service team at:

• Email: admin@befresh360.com
• Australia

• AEST : Monday to Friday, 9:00 AM – 5:00 PM

• International
  • HKT : Monday to Friday, 9:00 AM – 5:00 PM

10. Changes to Shipping Policy

We reserve the right to update this shipping policy at any time. Any changes will be posted on this page, and you will be notified via email if significant updates are made.

Thank you for choosing to shop with us! We appreciate your business and look forward to serving you.