Effective Date: 1 June 2025
Welcome to BeFresh360 Limited. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.befresh360.com and make purchases through our online store.
By using our website, you agree to the terms of this policy.
- Information We Collect
We collect personal information that you provide to us when you use our website. This may include:
- Personal Identification Information: Name, email address, phone number, shipping address, and payment details.
- Transactional Information: Order history, purchase details, payment information.
- Website Usage Data: IP address, browser type, device information, browsing behaviour, and session data.
- Cookies and Tracking Technologies: We use cookies to enhance your experience on our website. Cookies allow us to track user behaviour, preferences, and provide a more personalized experience.
- How We Use Your Information
We may use the information we collect for the following purposes:
- Order Processing: To complete your transactions, including billing, shipping, and customer support.
- Personalization: To tailor product recommendations and content to your preferences.
- Communication: To send order confirmations, shipping updates, promotional offers, newsletters, and other relevant communications.
- Marketing: To send you promotional offers and updates about our products or services. You can opt-out of marketing communications at any time.
- Customer Service: To respond to inquiries, process returns or exchanges, and resolve issues.
- Compliance: To comply with legal requirements and enforce our terms and conditions.
- How We Protect Your Information
We take the security of your personal information seriously and employ industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. These measures include:
- Encryption: We use Secure Socket Layer (SSL) technology to encrypt sensitive data during transmission.
- Access Control: Only authorized personnel have access to your personal data.
- Data Retention: We store your personal information only for as long as necessary to fulfill the purposes outlined in this policy.
- Sharing Your Information
We may share your personal information with trusted third parties in the following situations:
- Service Providers: We may share your data with companies that assist us in processing payments, shipping orders, and providing customer support.
- Legal Compliance: We may disclose your information to law enforcement or regulatory authorities if required by law or if we believe such action is necessary to protect our rights, customers, or the safety of the public.
- Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the acquiring entity.
We do not sell or rent your personal information to third parties for marketing purposes.
- Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete personal information.
- Deletion: You can request the deletion of your personal information, subject to certain exceptions.
- Opt-Out: You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in the email.
- Data Portability: You may request a copy of your personal data in a portable format.
If you wish to exercise any of these rights, please contact us at admin@befresh360.com.
- Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small files that are stored on your device when you visit our site.
- Essential Cookies: Necessary for the basic functioning of the website.
- Performance Cookies: Help us analyze site usage and improve our content.
- Functionality Cookies: Allow us to remember your preferences and settings.
- Advertising Cookies: Used for targeted advertising and analytics.
You can control cookie settings through your browser, but please note that disabling cookies may affect the functionality of our website.
- Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected such information, please contact us immediately, and we will take steps to delete it.
- International Data Transfers
If you are accessing our website from outside of Australia, please be aware that your personal information may be transferred to, processed, and stored in Hong Kong, where data protection laws may differ from those in your country. By using our services, you consent to this transfer and processing of your information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will post the updated policy on this page and update the “Effective Date” at the top of the page.
- Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
admin@befresh360.com
BeFresh 360 Limited
PO Box 2099
BERALA NSW 2141
Australia